Question 1

What is considered a plumbing emergency?

Accepted Answer

A plumbing emergency is generally defined as any situation that threatens to cause immediate and significant damage to your property or poses a health risk to your family. Common examples include a burst pipe that is flooding a room, a sewer line backup that is sending waste into your home, a water heater that has ruptured, or a gas leak. If you have water on the floor near water heater units or water cascading from a ceiling, these are emergencies. We operate as a 24 hour plumber because we know these situations require immediate attention. If you are unsure, it is always safer to contact us. We act as a fast response plumber to mitigate damage and restore safety.

Question 2

Do you offer services on weekends and holidays?

Accepted Answer

Yes, we do. Plumbing disasters do not adhere to a convenient schedule. We are a weekend plumber and a holiday plumber. We understand that you cannot wait until Monday morning if your toilet is overflowing or your main water line has broken. We offer emergency plumbing help 24 hours a day, 7 days a week. We are the emergency plumber near me that you can rely on regardless of the calendar date.

Question 3

What should I do while I wait for the plumber to arrive?

Accepted Answer

If water is actively leaking, the most important step is to stop the flow. If you know where your main water shut off valve is located, turn it off immediately. This is usually located near the front of the house or in the garage. If the leak is isolated to a specific fixture, like a toilet or sink, you can turn off the angle stop valve located directly behind or under the fixture. If you require emergency water shut off assistance because the valve is stuck, tell us when you contact us so we can prioritize your arrival. Clearing the area around the leak of furniture and valuables can also help minimize damage.

Question 4

Do you handle commercial plumbing emergencies?

Accepted Answer

Yes, we are a commercial plumber equipped to handle emergencies for businesses in San Tan Valley. We understand that a plumbing failure can halt operations for a restaurant, retail store, or office building. We provide fast plumbing service to get your business back up and running. Whether it is a clogged grease trap or a burst pipe in a restroom, we have the tools to handle large scale commercial systems.

Question 5

Why is my water heater making a rumbling or popping noise?

Accepted Answer

Strange noises coming from your water heater are often caused by sediment buildup. In San Tan Valley, we have very hard water, which contains high levels of minerals like calcium. Over time, these minerals precipitate out of the water and settle at the bottom of the tank. The popping sound is caused by steam bubbles trapped under this layer of sediment bursting as the water heats up. This buildup acts as an insulator, making your heater work harder and potentially causing the tank to overheat and crack. We offer water heater maintenance services, including flushing the tank, to remove this sediment and resolve the noise.

Question 6

My water heater is not staying hot. Do I need a new one?

Accepted Answer

Not necessarily. A water heater not staying hot can be caused by several repairable issues. On an electric unit, it could be a failed heating element or a malfunctioning thermostat. On a gas unit, it could be a burner issue or a dip tube that has broken inside the tank, allowing cold water to mix with the hot water at the top. We specialize in water heater repair. We will diagnose the specific cause. However, if your unit is over 10 to 12 years old and requires frequent repairs, water heater replacement might be the more cost effective long term solution.

Question 7

What are the benefits of a tankless water heater?

Accepted Answer

A tankless water heater heats water on demand rather than storing it in a large tank. This means you never run out of hot water, which is ideal for large families. It is also more energy efficient because you are not paying to keep 50 gallons of water hot 24/7. We are a tankless water heater install expert. While the initial installation can be more complex than a traditional tank, the long term savings and comfort are significant. We can assess your home’s gas and electrical capacity to see if a tankless system is right for you.

Question 8

I have water pooling around the base of my water heater. What should I do?

Accepted Answer

Water on the floor near water heater units is a serious red flag. It could be a simple issue like a loose valve or a dripping temperature and pressure relief valve. However, it often indicates that the internal steel tank has rusted through and is leaking. If this is the case, the unit cannot be repaired and requires water heater replacement immediately to prevent a massive flood. Turn off the water supply to the heater and contact us for same day water heater service.

Question 9

How often should I service my water heater?

Accepted Answer

We recommend annual water heater maintenance. This service includes flushing the tank to remove sediment, checking the anode rod (which prevents the tank from rusting), and inspecting the burner or heating elements. Regular maintenance is the key to extending the life of your unit, especially in the harsh water conditions of San Tan Valley.

Question 10

Why do my drains keep clogging?

Accepted Answer

Recurring clogs usually indicate a deeper issue than just a bit of hair or food. It could be a buildup of grease and soap scum that has narrowed the pipe diameter, or it could be tree roots that have penetrated the sewer line. If you have a kitchen sink drain keeps backing up despite your best efforts, it is time for professional drain cleaning. We use video camera inspections to see exactly what is causing the blockage so we can choose the right method to remove it permanently.

Question 11

Is it safe to use chemical drain cleaners?

Accepted Answer

We generally advise against using harsh chemical drain cleaners found in grocery stores. These chemicals function by creating a heat reaction to dissolve the clog, but this heat and the corrosive nature of the chemicals can damage your pipes. They can eat through old metal pipes and soften PVC pipes, leading to leaks. Furthermore, they are often ineffective against solid obstructions like roots. We use mechanical snaking and hydro jetting, which are safe for your plumbing and much more effective at cleaning the pipe thoroughly.

Question 12

What is hydro jetting?

Accepted Answer

Hydro jetting is a highly effective method of sewer drain cleaning. It uses a high pressure stream of water to scour the interior surfaces of the plumbing pipes. It removes scale, grease, sand, and other debris that has built up over years. Unlike snaking, which just punches a hole in the clog, hydro jetting restores the pipe to a like new condition. It is an excellent solution for restaurants or homes with frequent grease backups.

Question 13

My toilet bubbles when I shower. What does that mean?

Accepted Answer

This is a classic sign of a main sewer line blockage. The air in the pipes has nowhere to escape because of the clog, so it forces its way up through the toilet trap when water is running elsewhere. This is a warning sign that a sewage backup could be imminent. You likely need sewer drain cleaning or sewer line repair. Contact us immediately to inspect your main line before waste starts backing up into your bathtubs.

Question 14

How do I know if I have a slab leak?

Accepted Answer

A slab leak is a leak in the water lines running beneath the concrete foundation of your home. Signs include a sudden spike in your water bill, the sound of running water when all taps are off, damp spots on your carpets or flooring, or low water pressure. You might also feel a warm spot on the floor if it is a hot water line. We specialize in slab leak repair and use advanced leak detection equipment to locate the leak non invasively.

Question 15

What causes pipes to burst?

Accepted Answer

Pipes can burst for several reasons. Freezing temperatures are a common cause, even in San Tan Valley, if pipes are exposed and uninsulated. High water pressure is another culprit; if the pressure entering your home exceeds 80 PSI, it puts excessive stress on pipes and joints. Corrosion in older galvanized pipes or degradation in polybutylene pipes can also lead to failure. We provide burst pipe repair and can install pressure regulators to protect your home from high pressure.

Question 16

My house has old pipes. Should I repipe?

Accepted Answer

If your home was built with galvanized steel or polybutylene piping, repiping services are often recommended. Galvanized pipes rust from the inside, restricting water flow and leading to leaks. Polybutylene is known to be brittle and prone to sudden rupture. Repiping your home with modern PEX or copper improves water quality, increases water pressure, and significantly reduces the risk of water damage. We are the best plumber for older homes looking to modernize their plumbing infrastructure.

Question 17

How do you find a leak inside a wall?

Accepted Answer

We use specialized leak detection technology. This includes acoustic listening devices that amplify the sound of escaping water and thermal imaging cameras that detect temperature differences caused by moisture. This allows us to pinpoint the location of the leak accurately without cutting holes in every wall of your house. Once located, we perform the necessary pipe leak repair with minimal disruption to your home.

Question 18

Why is my water pressure so low?

Accepted Answer

Low water pressure can be caused by a few things. It might be a failing pressure regulator that is restricting flow too much. It could be a hidden leak diverting water away from your fixtures. It could also be mineral buildup inside your pipes or aerators. We are the plumber to fix low water pressure. We will test your system to determine the cause and provide a solution, whether it is replacing a valve or performing a whole house repipe.

Question 19

Can you install a garbage disposal provided by the homeowner?

Accepted Answer

Yes, we provide garbage disposal installation for units you have purchased, or we can supply a high quality unit for you. If you are supplying the unit, make sure it is the correct size for your sink space. We also handle garbage disposal replacement services if your current unit is leaking or jammed.

Question 20

My garbage disposal is humming but not grinding. Can it be fixed?

Accepted Answer

A humming sound usually means the flywheel is jammed. This can happen if a hard object like a bone or fruit pit gets stuck. We offer garbage disposal repair to unjam the unit. If the motor has burned out from trying to turn against the jam, we may need to replace the unit. Never put your hand inside the disposal to check for a jam.

Question 21

Why is my faucet dripping?

Accepted Answer

A dripping faucet is usually caused by a worn out washer, O-ring, or cartridge inside the valve mechanism. While a small drip seems minor, it can waste hundreds of gallons of water over time. We provide leaking faucet repair for all brands. If the faucet is old or corroded, we might recommend faucet installation of a new model to update the look and function of your sink.

Question 22

Do you install customer supplied toilets?

Accepted Answer

Yes, we offer toilet installation for toilets you have purchased. We ensure that the wax ring is set correctly and that the toilet is bolted down securely to prevent leaks and rocking. We also handle toilet repair if your current toilet is running constantly or has a weak flush.

Question 23

Can you move the location of my sink or toilet during a remodel?

Accepted Answer

Yes, we specialize in bathroom remodel plumbing and kitchen remodel plumbing services. Moving a fixture involves moving the water supply lines and the drain venting, which can be complex depending on your home’s structure. We are the plumber for new home construction and renovations who can help you design a layout that works for your new space.

Question 24

What should I do if I smell gas?

Accepted Answer

WARNING: If you smell gas or suspect a gas leak, go outside call 911 immediately as this is a serious emergency that needs urgent attention. Do not turn on lights or use phones inside. Once the emergency responders have turned off the gas and deemed the area safe, you can contact us. We are an emergency gas plumber. We will pressure test your gas lines to locate the leak and perform the necessary gas line repair to get your service restored.

Question 25

Do you install gas lines for outdoor grills?

Accepted Answer

Yes, we provide gas line installation for outdoor kitchens, fire pits, and pool heaters. An outdoor gas line for grill connection is a great convenience, eliminating the need for propane tanks. We ensure the line is buried at the proper depth and uses the correct materials for outdoor exposure.

Question 26

Can I switch from an electric stove to a gas stove?

Accepted Answer

In many cases, yes. We can run a new gas line to your kitchen if your home has gas service. We will need to assess the distance from the meter and the capacity of your existing system. We handle all the piping and connections to ensure your new appliance works safely.

Question 27

Why does San Tan Valley have such hard water?

Accepted Answer

The water in San Tan Valley and the greater Arizona valley is sourced from groundwater and rivers that travel through mineral rich soil. As the water travels, it dissolves calcium and magnesium. This is what makes the water “hard.” While safe to drink, hard water causes scale buildup on fixtures and in pipes. We help with rust colored water from taps and scale issues by recommending softeners or conditioning systems.

Question 28

What is a backflow preventer?

Accepted Answer

A backflow preventer is a device that ensures water flows in only one direction. It is commonly required on irrigation systems to prevent dirty water from the yard from being siphoned back into your home’s drinking water supply. We install and replace these devices to keep your water safe and to comply with local codes.

Question 29

Do you service water lines outside the house?

Accepted Answer

Yes, we handle water lines repaired and replaced from the street to the house. If you have an underground water line leak in your yard, we can excavate and repair it. We also install and repair hose bibbs and main shut off valves located on the exterior of the home.

Question 30

Why do I hear a banging noise when I turn off the water?

Accepted Answer

This is called “water hammer.” It occurs

CALL NOW

Pages